Last updated: 26/02/2026
HC Bullion respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use and protect your information when you visit https://hcbullion.co.uk or place an order.
1. Who We Are
HC Bullion is a UK-based precious metals retailer.
For any data protection enquiries, please contact:
Email: support@hcbullion.co.uk
Contact Page: https://hcbullion.co.uk/contact-us/
HC Bullion is the data controller for the purposes of UK data protection law.
2. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Billing and delivery address
- Email address
- Telephone number
Order Information
- Products purchased
- Order value
- Transaction details
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
We do not store payment card details.
All card payments are processed securely via Stripe.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Arrange delivery
- Prevent fraud
- Comply with legal obligations
- Improve our website and services
We only collect information necessary for these purposes.
4. Payment Processing
Payments are processed securely by Stripe. When you make a payment, your payment details are handled directly by Stripe in accordance with their privacy policy.
HC Bullion does not have access to your full card details.
5. Shipping Providers
We share necessary delivery information (name, address, contact details) with shipping carriers in order to fulfil your order.
This information is shared solely for delivery purposes.
6. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Performance of a contract (to fulfil your order)
- Legal obligation (accounting and regulatory requirements)
- Legitimate interests (fraud prevention and website improvement)
7. Data Retention
We retain order and transaction records as required for accounting, tax and legal purposes.
Personal data is not kept longer than necessary.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where legally permissible)
- Object to certain processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details above.
9. Cookies
Our website uses cookies to improve functionality and user experience.
For detailed information, please see our Cookie Policy.
10. Data Security
We take appropriate technical and organisational measures to protect your data.
Our website uses SSL encryption to protect information transmitted online.
If you have any questions regarding this Privacy Policy, please contact us.